Effective Date: February 1, 2025 Last Updated: February 1, 2025

1. Self-Exclusion

Users who wish to take a break from gaming or limit their engagement may request self-exclusion. This feature allows users to temporarily or permanently suspend their access to real-money gaming.

1.1 Requesting Self-Exclusion

Self-exclusion requests must be submitted via the Cheddar app’s support chat or by contacting customer support from the phone number linked to the account. Users may select from the following exclusion periods: temporary (ranging from 24 hours to 6 months) or permanent.

1.2 Effect of Self-Exclusion

During the self-exclusion period, users will be unable to deposit funds, participate in real-money gaming, or access their wallet balance. Users may still play free games if not logged into a real-money account.

1.3 Account Balance Handling

Upon initiating self-exclusion, any remaining account balance may be withdrawn following Cheddar’s standard withdrawal procedures. Users must complete identity verification before receiving any funds.

2. Responsible Gaming Tools

To help users maintain responsible gaming habits, Cheddar provides a set of tools to manage time and spending on the platform.

2.1 Deposit and Spending Limits

Users may set daily, weekly, or monthly deposit limits to control their spending. Limits can be adjusted within the app, but any decrease takes effect immediately, while increases require a waiting period of 24 hours.

2.2 Session Time Limits

Users may set time limits on gameplay sessions to ensure balanced gaming habits. Notifications will alert users as they approach their selected time limit.

3. Support and Resources

Cheddar is dedicated to providing resources for responsible gaming. If a user experiences difficulties managing their gaming habits, we encourage them to seek support.

3.1 Contacting Support

Users can contact Cheddar’s support team via in-app chat or email for assistance with responsible gaming features, self-exclusion, or general inquiries.

3.2 External Support Organizations

Cheddar encourages users who need additional assistance to contact external responsible gaming organizations such as the National Council on Problem Gambling (www.ncpgambling.org) or call 1-800-GAMBLER for confidential support.

4. Fair Play and Security

Cheddar is committed to maintaining a fair and safe gaming environment. Any user found violating fair play rules, engaging in fraudulent behavior, or attempting to circumvent responsible gaming measures may have their account restricted or terminated.

5. Continuous Improvement

Cheddar regularly reviews and updates its Responsible Gaming Policy to align with industry standards and user needs. We welcome feedback and continuously improve our responsible gaming initiatives.